SHIPPING POLICY

At Prima Velora, we are committed to ensuring that your order reaches you safely and on time.

Order Processing

Once your order is successfully placed, we carefully process and prepare it for dispatch.

You will receive order confirmation and shipping updates through the contact details provided at the time of purchase.

Delivery Time

Orders are generally delivered within 7–8 working days from the date of dispatch.

Delivery timelines may vary slightly depending on your location, courier service and circumstances beyond our control.

Shipping Charges

Applicable shipping charges, if any, will be displayed at the time of checkout before you complete your purchase.

Cash on Delivery

Cash on Delivery (COD) is available on eligible orders and locations. An additional COD charge will apply, which will be calculated and displayed at the time of checkout before you complete your order.

Order Tracking

Once your order has been dispatched, tracking details will be shared with you through the contact information provided at checkout.

You can use the tracking information to follow the status of your shipment.

Delayed Delivery

While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to courier-related issues, weather conditions, holidays, unforeseen circumstances or other factors beyond our control.

If your order is delayed significantly, please contact us and we will assist you in checking the shipment status.

Incorrect Delivery Information

Please make sure that your name, address, phone number and other delivery details are entered correctly while placing your order.

Prima Velora cannot be held responsible for delays or failed delivery resulting from incorrect or incomplete information provided by the customer.

Contact Us

If you have any questions regarding your order or shipment, please contact us through the Contact Us section of our website.