FAQ

1. How long does delivery take?
Orders are generally delivered within 7–8 working days from the date of dispatch. Delivery time may vary depending on your location and courier service.

2. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery (COD) is available on eligible orders and locations. An additional COD charge will apply and will be calculated and displayed at the time of checkout.

3. Can I exchange my kurti if I choose the wrong size?
Yes. Size exchanges are available, subject to availability of the requested size. Please contact us within 48 hours of receiving your order.

4. Can I return a kurti if I simply change my mind?
No. Returns are not accepted for change of mind, colour preference, styling preference or personal preference.

5. What if I receive a damaged or incorrect product?
Please contact us within 48 hours of receiving your order with your order number and clear photographs of the product and packaging. Our team will review the issue and guide you through the appropriate resolution.

6. What condition should the product be in for an exchange?
The product must be unworn, unused and unwashed, with the original tags, packaging and other items supplied with the order. Products showing signs of use, washing or alteration may not be eligible for exchange.

7. How do I make a return or exchange request?
Please contact Prima Veloura through our Contact Us page within 48 hours of receiving your order. Please keep your order number and relevant photographs ready so that we can assist you promptly.